Last Updated: 30 OCTOBER 2023
USING COOKIES:
Cookies are small text files that are placed on your device by websites that you visit. For the purposes of this Policy, we use “Cookies” to refer to cookies and other similar tracking technologies. We use Cookies to, among other things, enhance and personalise your online browsing and shopping experience and facilitate your ongoing access to and use of the RH Online Properties and our direct marketing communications, as well as for online tracking purposes. We share the data collected via our cookies with our teams in the US, for the purposes set out below. To learn more about cookies, please visit http://www.allaboutcookies.org.
Under EU and UK data protection laws, cookies are Personal Information – therefore please also refer to our Privacy Notice which sets out more information about how we use Personal Information.
HOW TO SET YOUR COOKIES
Our “strictly necessary” Cookies are required for the RH Online Properties to work and therefore you cannot opt-out of these cookies via our cookie controls. However, your browser settings may allow you to block all cookies and most browsers will provide you with an explanation on how to do this in the so-called ‘help-function’. Please know that if you do block these Cookies, if you choose to decline Cookies, some or all of the features, functionality and promotions available through the RH Online Properties - such as the shopping cart, ability to view certain pages, and even placing orders or reviewing your order history- may not be available to you.
For all other Cookies we will only drop those Cookies when you provide your consent to those Cookies via our cookie controls. You can manage your cookie preferences at any time for this website using either the landing cookie banner on the page displayed when you first visited one of the RH Online Properties or the “Manage Cookies” link below (which will be available to you wherever you are on the RH Online Properties). You can then adjust the available sliders to ‘On’ or ‘Off’ to provide or withdraw your consent. You may need to refresh your page for your settings to take effect. (To save you from having to reselect this every time you visit the RH Online Properties, we set a Cookie that will help us remember your preferences for 90 days).
WHICH TYPES OF COOKIES DO WE USE?
The table below sets out the precise Cookies we use, according to the following categories.
Strictly necessary cookies
We use our “strictly necessary” Cookies on the basis of our legitimate interests in making our RH Online Properties work and provide the services you request via those RH Online Properties (such as remembering the products you add to your cart, remembering the cookie, language and currency preferences you select and securing our payment pages).
Preferences and functionality cookies
These cookies enable more functionality for visitors to the RH Online Properties.
Analytics and third-party analytics cookies
We use these cookies to analyse how visitors use RH Online Properties and to compile statistical reports on activity related to RH Online Properties. Where we use these cookies, we do not share your data or any information relating to you with any third party.
We use third-party services, such as Google Analytics, in connection with the RH Online Properties. Such services use cookies and similar technologies to analyse how visitors use the RH Online Properties and to compile statistical reports on activity related to the RH Online Properties.
Please know that these third parties also use your Personal Information collected via these cookies for their own purposes as a “controller”, according to their privacy policy and all such Personal Information will be transferred to their servers in the US. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
Tracking pixel tags and other similar technologies
Pixel tags (also known as web beacons and clear GIFs) are small images that may be used by us and our service providers in connection with some pages of the RH Online Properties to, among other things, render such pages to you on various hardware devices and operating system versions, track the actions of users and email recipients, serve relevant marketing communications to you, measure the success of marketing campaigns and compile statistics about usage and response rates. Pixel tags may collect information such as the pages, features and links accessed by a user, and the IP address, browser type and operating system of such user’s device.
We will only use these technologies where we have your consent to do so.
Flash Local Shared Objects
We and our service provider Wistia may use a third-party technology, called Flash, in connection with the RH Online Properties, including our online content. Flash provides a facility, referred to as Local Shared Objects ("LSO"), that allows a website operator or online content provider (or their service providers) to store certain information locally on an individual’s device; for example, Flash LSOs can be used to store information regarding an individual’s device. We will only use Flash LSOs where we have your consent to do so. Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with the RH Online Properties.
Other technologies
Through your browser: Certain information is collected through most devices, such as your Media Access Control ("MAC") address, device manufacturer and model, device identifier, screen resolution, and the type and version of your operating system and browser.
Through server log files: An Internet Protocol ("IP") address is a number that is automatically assigned to a device by an Internet Service Provider ("ISP"), and is identified and logged automatically in our server log files whenever a user visits the RH Online Properties, along with the time of the visit and the page(s) that were visited. We and our service providers use IP addresses for purposes such as calculating usage levels, helping diagnose server problems and administering the RH Online Properties.
Physical location: We and our service providers may collect the physical location of your device by, for example, using satellite, cell phone tower or WiFi signals. We may use your device’s physical location to provide you with personalised location-based services and content, including for marketing purposes, based on the choices that have been made with respect to such uses. We may also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our third-party marketing partners, such as our Promotional Partners, to enable them to provide you with more personalised content and to study the effectiveness of advertising campaigns, based on the choices that have been made with respect to such disclosures. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you choose to deny such uses and/or sharing, we, our service providers, and/or our third-party marketing partners may not be able to provide you with the applicable personalised services and content.
TABLE OF OUR COOKIES
| NAME | FUNCTION | INFORMATION COLLECTED | LIFE |
| Strictly necessary | |||
| SESSIONID | Attaches user to the session. Enables “Add To Cart” and Login functionality | Attaches the user to the session. Enables “Add To Cart” and Login functionality | Session |
| country_cookie | Cookie to store selected country | US or GB or CA or DE or BE | 90 days |
| Preferences and functionality | |||
| PF_EXP | Tracks device type to deliver device specific experience (mobile nav vs desktop) | Tracks device type to deliver device specific experience (mobile nav vs desktop) | 30 days |
| fusion_id | Tracks user search activity for analytics data (either this or fusion_gcp) | Tracks user search activity for analytics data. | 30 days |
| mbox | Adobe Target. This cookie adjusts the content of a website based on the user. | User session ID | 90 days |
| wistia | Tracks play speed and video progress | Video play speed and progress | 90 days |
| Analytics and third-party analytics | |||
| _ga _gid _ga_0J58GMWPJ0 |
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.Read Google's overview of privacy and safeguarding data | These cookies collect the following information: ● IP address (masked); ● Location: country, region, city, approximate latitude and longitude (Geolocation); ● Date and time of the request (visit to the site); ● Title of the page being viewed (Page Title); ● URL of the page being viewed (Page URL); ● URL of the page that was viewed prior to the current page (Referrer URL); ● Screen resolution of user's device ; ● Time in local visitor's time-zone; ● Files that were clicked and downloaded (Download); ● Links to an outside domain that were clicked (Outlink); ● Pages generation time (the time it takes for webpages to be generated by the webserver and then downloaded by the visitor: Page speed); ● Main language of the browser being used (Accept-Language header); ● Browser version, browser plugins (e.g. PDF, Flash, Java) operating system version, device identifier (User-Agent header); ● Language of the visited page; ● Campaigns; ● Site Search; ● Events. ● Random unique Visitor ID; ● Time of the first visit for the specific visitor; ● Time of the previous visit for the specific visitor; ● Number of visits for the specific visitor. |
90 days |